"Thank you Eastbourne Hospital"

Dear Diana,

Thank you for taking the time to leave us such lovely feedback about your recent visit to the Emergency Department and Coronary Care Unit at Eastbourne District General Hospital; we do appreciate it. First and foremost, we very much hope you are well and have fully recovered from what must have been an exceptionally worrying time for you and your loved ones.

The Trust works hard to provide a high standard of care to all patients, particularly those attending the Emergency Department in urgent or life-threatening situations, and so we are delighted to read that this was the experience you had. It is also very assuring for us to read that staff upheld our values in treatment of kindness, compassion, dignity and respect, and that you received the support you needed. This can often be a source of great comfort to patients in times when they may be worried, anxious or upset and away from home and loved ones.

We will ensure your kind words are shared with the relevant senior clinical and management staff, as they will want to know how much you appreciated the care you received. We wish you good health Diana, now and in the future, and send you our very best wishes.