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Recent Appointment at Forth Valley Royal Hospital.

Posted By Bishop

"Recent Appointment at Forth Valley Royal Hospital."

About: Stirling Royal Infirmary / Cardiology

(as a service user),

On the morning of the appointment a road traffic incident caused major hold ups on all local roads. The appointment started behind schedule. The consultant was very apologetic, courteous and professional. The meeting was immediately placed on a  calm and relaxed footing.

The flow of information was efficient, useful and easy, A very helpful and pleasant experience, particularly in view of the fact that the discussion was focused on my recent diagnosis.

Impressed and grateful.

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Responses

Response from Catherine Labinjoh, Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology, NHS Forth Valley 4 years ago
Catherine Labinjoh
Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology,
NHS Forth Valley

Hospital doctor, specialising in Heart Disease

Submitted on 16/09/2019 at 12:41
Published on Care Opinion at 12:41

picture of Catherine Labinjoh

Dear Bishop

Thank you for your feedback concerning your recent appointment. I am very sorry to hear that once you arrived in the department you experienced a delay in being seen. We know your time is precious and we would prefer not to keep you waiting. It sounds as though it wasn't a typical day and thankfully we don't see such unfortunate circumstamces too often.

I'm really glad that despite the delay you had a positive experience and we were able to provide you with helpful information. I suspect it took great effort from all the team members to continue to deliver good service in challenging circumstances. I was working on such a day recently and I know that the good cheer and extra efforts of those working beside me made such a big difference to what might have been a stressful morning. I will let everyone involved in Cardiology see your feedback which I know will be greatly appreciated.

Thank you again

With best wishes

Catherine

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