"Better treatment in prison"

I’d have got better treatment in prison

I don’t even know where to begin...I woke up with awful pain around my kidney area and after emptying my bladder almost called an ambulance after the pain had me hit the floor. We decided it would be quicker for my partner to drive me. The receptionist was AMAZING and she deserves a raise or an award or just something to show her she’s great. Also behind reception is probably the nicest and most sympathetic person I’ve literally ever met. That’s the end of good feedback though. I was called into A&E triage. The nurse told me “this is a gp problem, I don’t want to treat you” (actual quote) and then proceeded to ask me to leave. I tried to stand to leave the room but the pain had me fall down and actually knock the observation equipment as well, the blonde triage nurse watched the whole thing without offering me a hand and proceeded to watch me spend a few minutes trying to stand up again. This is when reception manager (I believe) came into play as I asked about the PALS procedure, no idea how she did it but I was seen by the GP in the urgent treatment centre, he told me “you have a 13 year gyne history, this is probably gyne related and I’m not going to do any checks as they can do it” I adamantly told him this is not a gyne issue and from 13 years of suffering I knew full well this pain was not in my ovary like he was suggesting. I then asked him to book a scan or at least examine my stomach or take my temperature as I’d been sweating and shivering all morning. He said to me “you are not a doctor, I’m not willing to start tests from the beginning when you have a gyne history” and sent me through to another waiting room. As with almost every “gyne” issue they wanted to do blood tests. I have a very very severe needle phobia to the point of having to use gas and air just for a simple blood test- cannulas are not the easiest thing for me. The said as soon as I walked in “you can’t be scared of needles you have a tattoo” after quite the argument with her that it’s a trust thing she apologised. She was fantastic after that and did her best to relax me, another sister told me to stop being “ridiculous” no one would consider using gas and air just for a blood test or cannula, I asked her to check my records as it’s been recorded since I was a child, she said no. B-en from the IV access team did my bloods and was great. He was amazing and did everything he could to calm me down (it didn’t work too well but at least he was compassionate) after that traumatic little episode I saw the Gyne team. Within 2 minutes he said “this sounds like a kidney problem and not gynaecological” he went to see a senior who apparently told him that without proof of it not being a ovary issue he couldn’t discharge me, but to prove it he had to do a scan, an emergency scan was 24 hours away. The hospital offered me two cocodamol& told me to go home & wait for a scan. I actually couldn’t walk and was sent away.