"Bad maternity experience"

About: Royal Stoke University Hospital / Maternity care

I was out of my usual area (took a two hour trip to stafford to meet a friend). Realised I was bleeding at 37 weeks pregnant. Also reduced foetal movement. Rang my home midwife triage who advised me to be seen at local hosp (stoke royal) asap.

Called stoke royal, took a few attempts to get through. They said would see me. Got there, gave my details, explained I lived an hour away and was out if area (they trained another staff member whilst taking me details, so took a while). Explained my situation. Waited 2 hours, no word from the staff. Other women crying in waiting room (more of a waiting corridor). Not sure why but not great sign. I asked reception how long the wait would he (had been triage a few times at my usual hospital for less urgent matters, waited max 30 mins). Lots of clinical staff milling around in the small office behind reception. More staff than I have ever seen at my usual maternity hosp department.

Told unit at capacity, they no longer triaging. This hadnt been communicated to any of us waiting. I called my usual midwife to ask what I could do, and she said stoke had a duty to tell me the nearest hosp with triage space if they full. I explained this to reception, was told stoke had no idea where else could see me. Panic started to set in and tears came. Reception told me I had two women ahead of me before I was seen. I went back to the waiting area, and waited. Then four women were called in to triage. I asked why I was not included, as only two were ahead of me. Was only then that i was taken to a bed bay and seen by a midwife.

I have no idea If me making a fuss meant I was being made to wait, or if I kept being bumped (And on what criteria my emergency was being judged against others). I was seen by a very good midwife/ nurse, who said dr would see me in in 45 mins. Another 2 hours passed and it was getting later and later, and I was exhausted. I decided enough was enough, and got ready to leave, only to be told the DR would see me. Was barely asked any questions, but I was examined and luckily am (as far as I know) fine. Over hours this took. What if I was having a serious problem? I felt ignored, exhausted, like i was having to fight to be checked and exasperated. Am considering a formal complaint.

I understand the nhs is a limited bucket of resource, but blood loss when pregnant surely merited better care.

Story from nhs.uk


Response from Royal Stoke University Hospital 11 months ago
Royal Stoke University Hospital
Submitted on 16/09/2019 at 08:21
Published on nhs.uk at 09:05

I am so very sorry to read of your experience. I will share this comment with the Maternity Management Team, however we would value the opportunity to further investigate this. As such, I would be very grateful if you could contact our Patient Advice & Liaison Services (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details.

Kindest regards

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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