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"Care and respectful well trained staff."

About: Scarborough General Hospital / Accident and emergency

I have just been discharged after spending a week in chestnut ward. I was treated with respect and was looked after by some of the nicest young nurses. Everyone involved in my treatment and aftercare was calm and collected. All were helpful from the ward sister to the cleaners. The only things that let the ward down were nothing to do with the nursing staff. The shower on the ward was not working and although there was a bath it was to go round the whole ward. Having said that all the staff were willing to help out. At times the staff were put under strain by the admittance of patients with high dependency. None of the nurses were phased and continued to care for us all equally. Well done.

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 4 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust
Submitted on 20/09/2019 at 13:08
Published on Care Opinion at 13:08


Thank you for taking the time to let us know about your experience during your stay on Chestnut Ward. I'm so pleased to hear that everyone involved in your care was calm and collected, it is always lovely to hear how our staff have been so considerate. I do apologise that the shower wasn't working during your stay, and I will pass your feedback along to make sure this is repaired. I hope should you need our services again, that you continue to receive excellent care and I hope you are recovering well at home.

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