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Care Opinion

Call to 111

Posted By Retail Manager

"Call to 111"

About: South East Coast Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I experienced chest pains at work and I knew my BP was raised despite being on medication.

I rang 111 to help me decide if to go to my GP urgent care clinic or to the Hospital which is close to where I work.

The call handler was very calm, listened carefully to what I said and by asking some questions established that the situation was more serious than I realised. She was careful to re-assure me that there were no wrong or right answers. She advised me to alert colleagues to the situation while she dispatched an Ambulance

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Responses

Response from Marie Clifford, Patient Experience Officer, South East Coast Ambulance Service NHS Foundation Trust 4 years ago
Marie Clifford
Patient Experience Officer,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 09/09/2019 at 13:27
Published on Care Opinion on 10/09/2019 at 10:01

Thank you for posting your comments, I'm very pleased to hear that you received such a good service when you needed help.

In order that we can pass your comments onto the member of staff concerned, please can you contact us direct so that we can gather further information. Our email address is pet@secamb.nhs.uk and our telephone number is 0300 123 9242

I hope that you received the treatment you needed and that you are feeling much better.

Best wishes

Marie Clifford

Patient Experience Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

Patient Experience Team: 0300 1239 242

Switchboard: 0300 123 0999 Extension: 34830

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