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Lanarkshire hospital transport

Posted By lyrarx44

"Lanarkshire hospital transport"

About: Scottish Ambulance Service / Patient Transport Service

(as a service user),

I had an appointment for physiotherapy and was booked in for hospital transport.   I rang three times to see where the transport was to be told 'it's on it's way'. When it finally arrived there was only fifteen minutes of my scheduled appointment time left so by the time I would have arrived there the appointment would have been over so there was no point in me going.   My next appointment I spent 50 minutes on my cellphone using all my credit trying to get through to the department to be told they were running late yet again.   No one contacted me to let me know and I was just left waiting.   Each missed appointment costs the NHS money.   Not good enough.  

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 17/09/2019 at 08:23
Published on Care Opinion at 08:23

picture of Alan Martin

Dear Lyrarx44,

Thank you for taking the time to share your feedback on CareOpinion.

I am very sorry to read about your experience with respect to the Patient Transport Service. This must be quite frustrating. There are occasions where ambulances can be delayed for a number of reasons and often when this happens the clinics are understanding and will do their best to facilitate alternative times on the same day. It would be interesting to find out if this was an option that was explored. May I ask that you raise this through our feedback services so that we may look into your concerns? The Patient Experience Teams email is scotamb.feedback@nhs.net. I would be grateful for the opportunity to explore any learning that can be taken from your experience.

Once again I am very sorry for your missed appointments and for any distress this may have caused.

Kind Regards

Alan

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