"Service has improved in recent months"

Some very experienced doctors. One receptionist used to be rude, but I haven't seen her for a while and I think she's left. The new staff is very polite and accommodating. If you explain your problem and it is serious, they will try to book you an urgent appointment or asap. They now offer late appointments, after 5pm.

Also, the website has improved a lot and you can do a lot of things online (ask for a repeat prescription, e-diagnosis for non-urgent, general issues like snoring, etc.). Take a look.

Your appointment may run late, but this is because the doctors really take the time to check instead of rushing to get you out of the room. If you want quality service, don't complain if they take the time they need for a proper diagnosis.