This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Absolutely awful

Story from nhs.uk

"Absolutely awful"

About: Birch Hill Hospital

I spent just under a week here as an inpatient and was absolutely appauled by the way the staff treat not only the patients but also their own staff! I overheard many nasty comments being made both towards patients (by staff) and also behind their back. The place is dirty. Faeces and urine on both the toilet seats and on the floor. Sticky tables etc. I asked the reception staff for information on where the PALS office is or for a contact number as I was too afraid to ask the staff on the ward and the reception staff did not give me any information or attempt to find information.I will be contacting PALS ASAP about this as there is much more to say.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Birch Hill Hospital 4 years ago
Birch Hill Hospital

Submitted on 09/09/2019 at 10:47
Published on nhs.uk at 13:07

Thank you for post; I am sorry to learn that you had such an unsatisfactory experience at Birch Hill Hospital.

Many of the points you raise fall short of the care we expect you to receive. If you continue to have concerns regarding this episode of care, I would encourage you to contact our Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 716 2128, quoting that you have been advised to do so via this website, so we can discuss and address the matters expressed in your posting.

Regards

Head of User Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k