"Incompetent"

You would think an organisation big enough to be providing mental health care to Leeds and York has more than one nurse.

Service user complains about nurse, says they don’t want them involved anything. Nurse changes over, several years later patient requests something.

Original nurse is asked to do it, and they do. When patient says “But I said I did not want them having anything to do with me”

Response is a cold and callous, we think they are the most appropriate person. Patients have rights…if they don’t want a particular member of staff involved and it was agreed. You cannot change it several years later.

This is a sign that as a patient, you have no rights, your views do not matter, and the only important thing is they pretend they are always right.