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"Locala Immunisation Team"

About: Locala Community Partnerships CIC / Immunisation Service

(as a parent/guardian),

My son had a great fear of needles. Bev, who gave my son his boosters, is one of a kind. So very calming & patient reassuring him by telling him exactly what was happening & making sure he was happy with each step. At one point he felt ashamed but Bev turned that around saying not to feel that way because he had done so well by making it to the appointment. He couldn’t believe how quick it all was. He was very pleased with himself & we can’t thank Bev enough for helping him through his fear.  

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Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 4 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 04/09/2019 at 11:30
Published on Care Opinion at 11:30


picture of Emma Boyes

Hello

Thank you for sharing your experiences with us at Locala. I will forward your feedback to Bev, her team leader and her manager.

Please give your son a high five from me as I know these appointments are nerve wracking!

Thank you again

Emma:)

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