"Surgery has changed beyond recognition"

I have been using this surgery for nearly 30 years and it has changed beyond recognition.

I used to say that if there was a "Surgery of the Year Award", Eden Surgeries would be right at the top of the list.

Sadly, not so now.

I agree with all the negative comments which other reviewers have posted - the new telephone system introduced at the beginning of this year is so frustrating to use , I usually give up in the end and go to the surgery myself which defeats the object of channeling calls to the right person.

I use the Online system of ordering my medication - my health issues are complex and 9/10 times I have to re-visit the surgery because there has been a mistake in dispensing correctly or tablets have been missed off the list.

I have always found that the majority of the GPs are pleasant and helpful and also the nurses who deserve all credit.

In fairness, I have never been treated with anything but respect from the staff who have a "front of house" tough job but there have been occasions when they talk amongst themselves about how disgruntled they have become.

To conclude, I hope that the new Manager will look carefully at all these comments and take them on board and that the surgery will once more become a practice to be proud of.