This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My Mother’s Death"

About: Glasgow Royal Infirmary / General Medicine (Wards 3, 4, 5 &46)

(as a relative),

My mother was admitted to Ward 53, Glasgow Royal Infirmary. I received a call explaining she was unlikely to recover from the infection she had. From that moment I felt she was in very caring hands. I don’t live near Glasgow and at the time of the first call I was at the opposite end of the UK. Family members got to the GRI over the next few days, as did I. I booked into a hotel and stayed with my Mum during the day. All the staff were kind, attentive and professional to Mum and to us as a family - I felt they were wrapping us in a blanket of care and support which made this emotional time a little easier to bear. The whole focus was on Mum’s comfort; nothing was too much trouble - she was turned regularly and kept pain free and we were able to spend the precious last days by her side knowing she was getting the best care. After a few days my daughter and I were going to call it a day and return to the hotel (as we’d done previously) when the staff suggested we may wish to eat dinner in the city centre and return to the hospital for the night - they knew the time was near for Mum to slip away. We were made as comfortable as it’s possible to be and had the privilege to be by Mum’s side as she left us. I let the nursing staff know and again, the care shown to us gave us comfort at the saddest time - we were not rushed and nurses were anxious I was fit to drive away. 

All the staff, day and night shifts, were superb - I’ve never met a palliative care nurse before - what a great job she did in taking time to chat and explain things to me. The time I spent with Mum on Ward 53 is largely a blur but a very warm memory is with me and I’m only sorry I can’t list the names of the nursing staff. I do recall Eilidh sang the Skye Boat Song to Mum one night but that does not lessen the feelings I have towards the whole team on the Ward.  My father died in 2008 in another hospital outside Glasgow and it was not a good experience; I’m so thankful and grateful my Mum was in the GRI and on Ward 53; you will have a special place in my heart always. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 4 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde
Submitted on 02/09/2019 at 12:32
Published on Care Opinion at 12:32


Dear CMH,

Thank you for taking the time to provide a very moving account of you recent experience of the care provided to your mum and your family within ward 53 of Glasgow Royal Infirmary. Your have described a standard of person/relative centred care we continuously strive to deliver and it is heartening for our nurses and clinical teams for this to be recognised in your positive feedback.

I will ensure that the staff within ward 53 and the GRI Palliative Care team are made aware of your feedback and I would like to thank you once again for taking the time to contact us.

I trust that the warm memory of your experience of care will continue to be of comfort to you and your family over the coming months.


Yours sincerely,

John Stuart

Chief Nurse.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k