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About: Royal Cornwall Hospital (Treliske)

I recently attended the scanning department for a CT virtual colonoscopy. I was extremely worried as the symptoms displayed were indicative of the possibility of cancer. I had previously attended the department 12 months ago and the experience at that time was not good - partly because of my attitude to the staff and partly because of their response. At that time no examination or scanning was carried out. What a difference a year makes. I cannot thank the 2 ladies who met me and carried out the procedure enough. Not only were they very reassuring but also professional in every single way. The following day I had another appointment at a different hospital department and I was surprised that the person I was seeing already had access to the scans taken the previous day.He commented very favourably about what he was seeing which was further reassuring. Today I have received written confirmation that there is no cancer and the Consultant's belief 12 months ago that I more than likely had diverticular disease has been proved to be correct.Sir, I cannot thank you and your staff enough. I apologize again for by actions 12 months ago and thank you for everything that you have done for me. You are all, every single one of you, a credit to your profession and we are very luck to have you watching out for us.

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Responses

Response from Chrissie Bevins, Staff Nurse, Colorectal cancer services, Royal Cornwall Hospitals NHS Trust 4 years ago
Chrissie Bevins
Staff Nurse, Colorectal cancer services,
Royal Cornwall Hospitals NHS Trust
Submitted on 06/09/2019 at 10:21
Published on Care Opinion at 11:58


Dear Sir/Madam,

My name is Chrissie, I am a staff nurse on the Endoscopy Department and I am responding to your very complimentary response on behalf of my colleagues in the CT department. As a Care Opinion responder, I would like to thank you for taking the time to share your wonderful story with us.

I was so delighted to read your positive experience. It is so good to hear that great transformations are occurring and that we are getting it 'right'. I will be forwarding your kind words onto the rest of the team in the Scanning Department, at the earliest opportunity. I am certain that they will be as delighted, as I am, to hear it.

Thank you again for your feedback,

Your sincerely,

Chrissie

Staff Nurse

Endoscopy

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