my mother was admitted to hexworthy ward, ( non respiratory) due to the lack of beds elsewhere. We experienced 4 injuries/ incidents in 4 days. I would like to stress this was due to inadequate staff levels and non communication between shifts. We kept stressing how important it was for each patient to be assessed individually. As each patient had different needs/ requirements. It was a horrendous experience for my mother and ourselves and only stating I would raise it as safeguarding did I feel I'd made a breakthrough. I think the trust need to consider how much pressure the staff are under, they can only operate effectively if there are enough of them to manage the ward safely. Once the staff knew how to treat my mother did things improve but it took far longer and with intervention from other departments for this to occur. The doctors and staff are under enormous pressure but I cannot state enough that each patient have different needs and requirements and this needs to be addressed ASAP. Having spent a total of almost 72 hours with my mother over 8 days ( not counting other family members after I left) this seriously cannot continue. As the staff are in fact very good but have far too much to contend with.
"Lack of communication to staff"
About: Derriford Hospital / Respiratory medicine Derriford Hospital Respiratory medicine PL6 8DH
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