"Absolutely disgusting"

About: Burnley General Hospital / Ophthalmology Burnley General Hospital Ophthalmology BB10 2PQ

Posted via nhs.uk 4 years ago

Emergency line never answered, department phones never answered, messages never returned. Going blind by the day.

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Burnley General Hospital

Submitted on 27/08/2019 at 10:40

Published on nhs.uk at 11:07

Thank you for taking the time to share your feedback and raise your concerns on NHS Website. I am very sorry to hear of the difficulties you have experienced in trying to get through to the Ophthalmology Department at Burnley General Teaching Hospital.
We sincerely apologise that this has happened.
We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened.
We are committed to improving future services and this would help us to make appropriate changes.
In the meantime we will share your feedback with the senior staff in Ophthalmology.
Once again please accept our apologies for your experience and the inconvenience it has caused.
Kind Regards
Sarah Ridehalgh
Patient Experience Facilitator

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Absolutely disgusting

"Absolutely disgusting"

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