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"Awful surgery"

About: The Boulevard Medical Practice

Absolutely abysmal. Would not recommend this practice to anyone especially those who suffer with mental health issues. Doctors treat people like drug addicts if they take any medications that have the potential to be abused, regardless of how often or how little of the medication is prescribed. I am prescribed 3 days worth of the lowest strength of diazepam per month and the doctors treat me like an addict and even when my anxiety is that bad that I need a further supply they refuse to issue it, which has resulted in having to go to the hospital in a suicidal state on more than one occasion. Some of the doctors are just nasty, one doctor in particular doesn't even make eye contact when she's dismissing your problems (also known as having an appointment with her) - she told me if I could lift my leg up, I don't have sciatica. This was over a year ago and I am still in constant pain with nerve pain running through my lower back and down both legs.

One doctor here has tried to cure my depression with inspirational quotes, after attending the surgery having lost a lot of weight and unable to eat, unable to stop crying for weeks and self harming he said 'a tiger does not stop to lick its paws, it carries on running' and sent me on my way. I still suffer with depression and anxiety 12 years on and can't help but think if I'd have had the help I needed from the surgery my life may have been a lot different.I have had many problems with this surgery, the doctors do not listen to what you say and I always feel dismissed and like I am not being taken seriously with any problem I see them for, especially when I go to speak to them regarding my mental health, I have had so many negative experiences with this surgery that dealing with them has become a source of anxiety in itself and I try to avoid going as much as possible.

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Responses

Response from The Boulevard Medical Practice 4 years ago
The Boulevard Medical Practice
Submitted on 23/08/2019 at 15:10
Published on nhs.uk at 16:06


I am very sorry that you are unhappy with the treatment you have received.

At the practice we all strive to offer the highest level of service and should any patient be unhappy with their treatment we will always review and take any action we can to ensure this is not the case in the future.

Please do raise the issue with us directly so that we can have the opportunity to review your care and if possible improve our service.

Bev McLean

Practice Manager

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