Recently needed daily dressing appointments for my daughter.
So far out of 12 days we've had 4 appointments. Luckily the QE has soaked up the remaining appointments. During the appointments the rooms have been unhygienic, cramped and overly warm. The health care assistant soaked my daughters clothes, lay the packing on a chair and didn't explain the procedure as it was happening, as my daughter can't see what is happening . Another nurse talked incessantly about rubbish and lacked confidence in the procedure. The whole building is run down and dirty, the staff are unhelpful and uncaring, communication skills need attention . Appointments are non existing.
"Under staffed, over subscribed"
About: Birtley Medical Group Birtley Medical Group Birtley DH3 2QT
Posted via nhs.uk
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