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"Attentive staff from the minute I arrived"

About: University Hospital Monklands / Gynaecology

(as the patient),

I attended for day surgery for a biopsy and hysteroscopy at the Gynaecology department. Unfortunately my procedure did not go ahead due to very HBP - I would just like to praise all the staff, nurses doctors for the attentiveness you shown me and the clear and calm explanation to the procedure I was supposed to receive. Although I don't have much hospital experience as a patient, I cannot commend enough the staff who attended to me ...The NHS gets so many criticisms and it was so refreshing for me to experience such a pleasant and attentive staff from the minute I arrived to the second I left.... I wish more Doctors and nurses were like you! ! !   THANK YOU! ! ! !  

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 26/08/2019 at 08:11
Published on Care Opinion at 08:11


picture of Rick Edwards

Dear Menopausal Minnie,

Thank you for taking the time to praise the staff when you attended. I'm sorry to hear that you were unable to have your procedure as planned, I'm pleased to hear that staff were very supportive at what must have been a very stressful and anxious time.

I'll be sure to share your feedback with Carole, Rosie and the team in Day Surgery.

Kind regards

Rick

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