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Care Opinion

Outstanding care

Story from nhs.uk

"Outstanding care"

About: Northwick Park Hospital / Ear, Nose and Throat

I cannot speak highly enough of the care given me by the nursing staff on Gray ward. I was admitted with a bone stuck in my throat and looked after overnight ready for an emergency op the following Sunday morning. Everybody was very attentive and also took the trouble to reassure my wife, who was understandably alarmed at my condition. The doctors and surgeon were also very caring and reassuring, explaining the procedure very clearly and carrying out removal of the bone with complete success. You should be very proud of the service you provide and I am so grateful to everyone at Northwick Park.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 21/08/2019 at 10:17
Published on Care Opinion at 10:24

Thank you for taking the time to share this lovely feedback. I am so glad to hear that you felt well cared for during what must have been a difficult time.

I have passed your comments on to the team who will be delighted to hear them.

Wishing you a speedy recovery.

Best wishes

Anjali Patel

Patient Experience Manager

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