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Lack of care in A&E

Posted By indiawy96

"Lack of care in A&E"

About: Leeds General Infirmary / Accident and emergency St James's University Hospital / Accident and emergency

(as a relative),

I called an ambulance for my husband about a month ago as he was having severe pains in his chest and was taken to A& E St James he was vomiting constantly sweating described the pain. I informed them he was an alcoholic and the care changed, he needed pain relief and he hadn’t had a drink for over 12 hours so was starting withdrawal and needed medication for that also.

5 hours later they came back to us and said it was gastric and probably inflammation in his stomach and sent him home in agony still vomiting constantly, he rested for a week but has been poorly ever since. A few days later he started with the same pains vomiting the exact symptoms as before but he wouldn’t go back thinking they would just fob him off so after 2 days of agony I took him to LGI where the doctor and staff were fantastic, sent him for X-ray straight away and he has been diagnosed with acute pancreatitis.

What a difference in medical team never judged my husband for been a alcoholic and did everything they could as they knew he was a very poorly man.  If St James had done all the tests and come back clear fair enough but to not do anything? ... my husband could have died with his illness I’m disgusted.  

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Responses

Response from Leeds Teaching Hospitals NHS Trust 4 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 13/09/2019 at 12:52
Published on Care Opinion at 12:52

Thank you for taking the time to write to us.

I am very sorry to read that your husband had such a distressing time whilst in our care. The level of service that you have described is not what we wish to offer.

I have passed your comments onto the Matron and for SJUH A&E so that they can address the issues that you have raised.

It would be useful for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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