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I can't remember your names but I will always remember the k...

Posted By Jooles

"I can't remember your names but I will always remember the kindness"

About: University Hospital Hairmyres / Acute Medical Receiving Unit (AMRU)

(as a relative),

My mum was admitted there for a week after a severe stroke and sadly never came home.

The staff on the ward were so kind and patient, especially with my 80 year old father and explained things until he seemed to understand. Even the lady that came round with tea was just so nice.... She would just hand my dad a cup of tea made just how he liked it without being prompted. I wish I could remember the nurses name that called me when my mum had passed and hugged us all or the young nurse who took her work into my mums room and sat with her most of the night as we didn't want to leave her but I can't remember your names but I will always remember the kindness

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Responses

Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 4 years ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 19/08/2019 at 17:46
Published on Care Opinion at 17:46

picture of Hazel Mitchell

Dear Jooles

Thank you for taking the time to contact us on Care Opinion, especially in such a sad time for you and family. Please accept our sincere condolences on the sad passing your much loved mum. I understand how difficult this time in your life must be, therefore we more than appreciate the fact that you made the effort to pass on your lovely feedback. All of our team at Hairmyres strive to provide the best patient centred care possible so it is wonderful to hear that their efforts have paid off to help ensure your experience was a positive one when you needed it most.

I will ensure that this lovely feedback is passed on to the team, who I'm sure will enjoy reading it as much as I have.

Please pass on our best wishes to your dad and extended family. You are in our thoughts.

Best Wishes

Hazel

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