"Poor care at the eye casualty"

The first nurse I saw really couldn’t give a damn about what I was explaining to her she told me I shouldn’t even be here even though I was advised to go by my optician the second nurse was rude obnoxious and abrupt contradicted herself on more than one occasion had no interest in my explanation why I was here while waiting a patient who was not in full possession of her faculties asked a passing nurse a simple question and the reply was so rude and uncaring it beggars belief staff were moaning they were busy but I witnessed a lot of them standing around talking for long periods of time doing nothing needs more efficiently managing seems like there is a lot of staff doing not a lot an awful waste of manpower.