"Parking lets you down!"

Today i had an appointment in the orthopedic outpatients dept. My visit for pain and trauma was made better by a warm and caring doctor and lovely nurse. However when i left the department the parking ticket machine outside the clinic was out of order. In the pouring rain and in pain and accompanied by my husband who suffers dementia I searched for another pay machine. Eventually I found one at the main entrance. I put in my ticket and the money I owed only to have my ticket swallowed and the money slot refusing to accept the rest of the parking fee! By now we were both soaking wet and my husband was becoming upset as he knew I was struggling and in pain. I went into the main entrance and a very nice voluntary lady directed me to the parking window. To say that the two men were rude and sarcastic and totally unhelpful would be an understatement!

By now i was getting very annoyed. Their attitude was awful. Very obstructive and unhelpful not just to me but to two other visitors who by the time I had returned to the offending machine with one of the two comedians following me. Patronising, rude, and downright unhelpful would sum then up. My husband was utterly irate by now and my attitude was beginning to mirror the two parking operatives. What a shame an otherwise first rate visit to BGH was marred by these two men.