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"Hanham Ward team palliative care experience"

About: Dorset Healthcare University NHS Foundation Trust / End of Life - Palliative Care Victoria Hospital W'borne

We wanted to say a belated thank you and to recognise the staff of the Hanham Ward,

Victoria Hospital, Wimborne for the care and kindness shown to my father and all the family

during the last weeks of his life.

The professionalism and thoughtfulness of whole team

helped ease our journey.

A senior staff member told us it was a privilege to be able to care for patients in their final

days: we (including dad I am sure) felt equally privileged to be served by such a compassionate and dedicated team.

It is the little things that can make all the difference to time spent in hospital.

It is heart-warming to know that even on a busy ward team members regularly popped over to chat and joke with dad, which he greatly enjoyed.

The most moving occasion occurred on the penultimate day of dad’s life.

We arrived to find 3 team members taking their morning coffee break at dad’s bedside telling him stories about their lives. Although he could not respond verbally, we know he could hear and that he would have appreciated their companionship and consideration.

We could not be with dad in the last hours of his life (we did have permission), however we are comforted to know that he was not alone when the time came.

It is hard when a loved one goes on; even when both the patient and the family know it is time. Dad at 94 said that he had had a good life and was ready. He knew his body was giving up and was guiding and preparing us for the end.

The compassion and professionalism of the Hanham Ward team ensured dad passed on in the dignified manner he deserved and wanted.

We will all be forever grateful.

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Responses

Response from Victoria Hospital W'borne 4 years ago
Victoria Hospital W'borne
Submitted on 16/09/2019 at 10:01
Published on nhs.uk at 10:06


Dear Ms Duncum

I am writing to thank you for taking the time to place such a lovely review of the support and palliative care your father received from the team at Victoria Hospital Wimborne. Delivering compassionate care and enabling a dignified end of life is second nature to them, but having this recognised, although not expected, is very much appreciated.

I am very proud to work with a team of individuals who not only provide a high level of professionalism but also understand what it means to bring a ‘human’ side to their care of people staying in the ward. I am very glad that they were able to make your dad’s last few days memorable for you in a positive way.

Kindest regards

Emma

Head of Integrated Services (East)

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