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No reasons given for delay

Posted By Hargrave

"No reasons given for delay"

About: Vale of Leven General Hospital / Orthopaedics

(as a relative),

Waiting time for appointments were 1 hour and 45 minutes late. Doctors walking around going on coffee breaks every hour. Appaling care service with sub standard levels of punctuality. No information given to patients regarding reasons for delay or apology. Failure to show any kind of help towards patients.

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Responses

Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde 4 years ago
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 14/08/2019 at 17:07
Published on Care Opinion at 17:07

picture of Heather Lapsley

Dear Hargrave,

Thank you for taking the time to post on Care Opinion. I'm very sorry to hear about the delay you experienced this afternoon and the lack of communication.

In order to investigate the reasons behind your wait, I'd be grateful if you could contact me by telephone on 0141 314 7240, or by email heather.lapsley@ggc.scot.nhs.uk to allow me to take some further details.

Thanks again for getting in touch and I look forward to hearing from you.

Kind Regards

Heather

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