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Everything was explained in detail

Posted By legz11

"Everything was explained in detail"

About: Lincoln County Hospital / Gynaecology

(as the patient),

I went for a hysteroscopy and to have the coil fitted today. I was a little apprehensive about the whole thing...exactly what was going to happen, how many people would be in the room with me and also the pain. I had 3 ladies in the room with me, Nicky, Jackie and Anna and they were amazing.   Everything was explained to me in detail  and I was made to feel totally at ease. It genuinely made a real difference to me, feeling comfortable in the room. So to those 3 ladies who made that difference...thank you.

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 03/09/2019 at 14:58
Published on Care Opinion at 14:58

picture of Sharon Kidd

Dear legz11

Thank you so much for taking the time to leave your valuable feedback. It means so much to the team to hear that they made to feel at ease and everything was explained well to you.

We continually strive to provide good patient centred care, so it is really lovely to receive such lovely positive comments to assure us that we are getting it right for our patients.

I will ensure I pass on your comments to the whole team and especially those who you have named who will really value this lovely positive feedback.

Take care and kind regards

Debbie

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