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My care in raigmore

Posted By vulpeculagr49

"My care in raigmore"

About: Raigmore Hospital / Accident & Emergency Raigmore Hospital / General Medicine Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Had severe chest pain. Ambulance came and paramedics were fabulous. Put me at ease at once. Was taken to A& E where I received great attention from both nurses and doctor. Transferred to AMU where attention was also very good and reassuring..

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 4 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 14/08/2019 at 08:23
Published on Care Opinion at 08:23

picture of Sylvia Fraser

Dear vulpeculagr49

Many thanks for contacting us via Care Opinion following your admittance to the Emergency Departmant and AMU at Raigmore Hospital.

It is very kind of you to take the time to let us know that your experience was positive and that you were provided with great attention and reassurance at what must have been a very worrying time for you.

Please be assured that I will pass your email to both departments.

I hope that you are recovering well from this event.

With best wishes

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 14/08/2019 at 09:52
Published on Care Opinion at 09:52

Hi vulpeculagr49,

Thanks for taking the time to share your story. Experiencing chest pains can be a worrying experience - as well as very stressful. It is great to hear that our ambulance crew were able to put you at ease and get you safely to Raigmore for further assessment and treatment.

I hope you are recovering well and are back to full health.

Thanks again for getting in touch. It is appreciated.

We wish you all the best for the future,

Mark

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