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"Caring staff in difficult circumstances"

About: Royal Bournemouth General Hospital / Accident and emergency

After a traumatic journey to the hospital due to road closures we finally arrived at a and e after being told to go there by 111. Staff were shocked that we had been directed there as my child had suffered severe stomach trauma and unbeknown to us due to recently moving to the area the hospital doesn't have any paediatrics. The staff quickly treated my child and called for an ambulance to transfer us so that my child could be admitted at another hospital. Unfortunately we had to wait until the following morning for that ambulance to arrive. The doctor that treated my child finished his shift while we were still waiting but he was fantastic. The head of resus was disgusted to find us still waiting at 3am so he again called for the ambulance and shouted that he had a category 1 paediatric patient with severe stomach trauma and no paediatrics on site so get that ambulance here now! I would like to thank those two doctors for their care to my child, he was eventually rushed for emergency surgery as he had a hole in his bowel. Due to complications with infections from the bowel leaking into his tummy his wound from surgery split open so he is still recovering 3 months on!

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