"Reception"

About: University Hospital Wishaw

(as the patient),

I called the reception at wishaw general and the person on the other end of the phone cut me off mid-sentence. I am having a difficult at the moment and this person acted uninterested. They didn’t let me finish what I was saying, assuming the department I wanted putting through to.

More about:

Responses

Response from Rick Edwards, Programme Manager for Person-Centred Care, Quality Directorate, NHS Lanarkshire

picture of Rick Edwards

Dear blackbirdbp96,

Please accept my apology for your experience when contacting the hospital.

I'm not entirely sure of the area you contacted but the hospital exchange should be able to connect you with the area you need, you can contact them on Tel No: 01698 361100; failing that, the NHS Lanarkshire General Enquiry Line on Tel No: 0300 3030 243 should be able to help you.

Kind regards

Rick

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