This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I think you're brilliant

Posted By Meesh

"I think you're brilliant"

About: The Alexandra Practice

(as a service user),

I started to suffer from stress at work around a year ago.

It took me by surprise - I’m not a crier usually! I burst into tears while out walking my dog. I called the GP practice and the receptionist was so patient and caring it makes me fill up a bit thinking about it.

I’ve had 3 or 4 similar relapses into depression since and each time the reception staff have been amazing. The empathy and time they gave me every time when I couldn’t get my words out because was so upset.   I can’t thank them enough as the first point of contact.

The GPs who subsequently supported me -again 10/10. Fantastic service and it makes me angry that they’re so under pressure. I was also referred to Fit for Work telephone counselling - also superb. I’m so thankful to everyone involved in my care - you all work so hard and I think you’re brilliant x

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Alexandra Practice 4 years ago
The Alexandra Practice

Submitted on 23/10/2019 at 15:52
Published on nhs.uk at 16:58

Thank you for your valuable comments. When Practice staff hear positive feedback such as yours it means alot. It really helps to know the hard work and dedication is worth so much to patients.

The Alexandra Practice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k