"Agree with prev comment - drs great,..."

I have had overwhelming good experiences with the medical staff at this surgery. The triage for the same day appointments is fantastic - for urgent appointments you can call, a duty doctor will call back and then give you an appointment that day if medically necessary. I have never not been able to get an appointment using this system and have found the doctors compassionate and knowledgeable. HOWEVER to echo feedback from previous reviewers I have found the receptionist staff unbelievably rude, abrupt and unhelpful. I first noticed this when I came to register with the GP, registration forms having been completed, only to be told by the receptionist that the GP service is very over-subscribed and I would have long waits for appointments - uhhh, why does the NHS website day the GPS are accepting new patients then?! I nearly didn't register at all due to this, but did a quick surgery of a few existing patients waiting in the waiting room and they all told me they had no problems - which has been my experience also. Second - I phoned the GP surgery when I found out I was pregnant with my first baby as NHS website said you should call GP “what do you want us to do about it” were the actual first words of the receptionist, who then asked me if I was going to keep it! I subsequently found out that the GP doesn't do routine antenatal appointments and was told I need to register with local hospitals - surely I am not the first newly pregnant woman to phone the GP - could they not provide some helpful standard information on how to proceed without this rude attitude and personal questions. I actually mentioned this to a locum GP I subsequently saw at the surgery and she (unlike the other GPs I have seen) was equally unhelpful, saying she would have done something about this if she wasnt a locum?!?! Score for patient care! Third - I went in with severe morning sickness and UTI, had to do urine sample and couldnt even set foot in dirty flooded toilet in practice - explained to reception staff that any smells were making me sick, was there another toilet i could use (or heaven forbid could they clean the main one)) - totally unhelpful - had to go to a local cafe instead. Fourth - I booked in for a smear, took time for appointment, got there to be told I couldn’t have it as recently had IUD fitted, can reception not have standard questions to check eligibility before booking? Today I phoned up for same day duty doctor service, “is this an emergency, we are very over-subscribed today” was how reception answered the phone without asking me what the issue was... yes it was an emergency (I had been treated for an emergency pregnancy complication and had been told by hospital that I needed follow-up tests to check for infection on that specific day once antibiotics had completed, had tried to book it days earlier and reception wouldnt let me). Such a shame as deflects from the amazing GP service and makes everything more stressful than it needs to be.