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Left with no choice at all

Posted By Jac22

"Left with no choice at all"

About: Medway Maritime Hospital / Older people's healthcare

(as a relative),

Admission following 3 falls in 24 hours. My dad spent 5 weeks on ward then discharged to nursing home dementia wing.

Many issues with care during this time. We felt that no care or compassion was shown with regards to the discharge process. We received little or no explanation about Choice letter which left us with no choice at all.

We found the staff dealing with my dad's discharge unprofessional and felt harassed by phone calls and emails. 

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 4 years ago
Medway NHS Foundation Trust

Submitted on 16/08/2019 at 14:54
Published on Care Opinion at 14:54


Thank you for your feedback, we are sorry to learn of the problems you faced and are keen to learn more. Please contact the PALS team on 01634 825004 or medwayft.pals@nhs.net and provide some further details.

Kindest regards,

The Patient Experience Team

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