"Wasn't kept informed"

My almost 91 year old Mother was admitted to The Pilgrim Hospital and was taken to ward 7B where she had been a few weeks previous. She had problems with her heart rate. 

She was put in a 4-bed ward and there were some very sick people in the ward but because of their treatment, they needed the curtains around which meant that my mother wasn’t given any attention other than obs, food and delivering a commode for her to use. Often leaving her on it longer than she needed. Due to the lack of attention she slept through the day and was unable to sit up which would have helped her breathing and wellbeing. 

Then the day it was decided she was being discharged she was dressed and put in a wheelchair and taken to the discharge area. There wasn’t an ambulance to take her available til 8.30 pm.

I was not informed Mum was being discharged, my Sister wasn’t informed she was being Discharged AND her Carehome wasn’t informed she was being discharged. 

My sister discovered her when she went to Boston Pilgrim Hospital to visit her. 

She was sent to the Carehome by Wheelchair taxi. Who thankfully were able to take her in. But have found now Mum is sleeping through the day and awake all night and not eating.