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Improve communication for parents and staff attitude

Posted By Trouble2

"Improve communication for parents and staff attitude"

About: Forensic mental health / Low secure services

(as a parent/guardian),

Staff are not acting professional on the ward. Some if them, we question their attitude. Our son has taken 10 steps forward and 10 steps back. 

When you say anything about it, privileges are taken away form our son.

In the last 6 months our son has wanted to get out as he's not happy.

Improve communication for parents as we don't get to hear anything from staff.

Improve staff attitude with better training. 

Get the staff to treat us and patients how they want to be treated themselves. Staff should take a step back and think. However, the 'top' staff are always professional, psychologists and psychiatrists etc. are good.
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Responses

Response from Helen Lloyd, Ward Manager, Seacole Ward The Wells Road, Nottinghamshire Healthcare NHS Trust 4 years ago
We are preparing to make a change
Helen Lloyd
Ward Manager, Seacole Ward The Wells Road,
Nottinghamshire Healthcare NHS Trust

Submitted on 06/08/2019 at 13:09
Published on Care Opinion at 13:36

We are sorry that you have had this experience and we would like for you to contact us so that we can arrange to meet with you to discuss your concerns further.

Please can you call Karen on 01159 691300 ext 11104 where she will direct your call to a member of the Matron team or the General Manager.

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Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 06/08/2019 at 20:19
Published on Care Opinion at 20:19

Yes, please do get in touch. It's important that we all work together.


Yours

Peter
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