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"An essential part of patient recovery"

About: Victoria Hospital / Endoscopy Victoria Hospital / Gastroenterology

(as a service user),

I'm a sixty-seven year old woman who has had a long history of colitis.I had a flare-up in July 2019, caused by the Campylobacter  infection.  I thought that the quality of care was of a very high standard in ward 44. I was given initial thorough testing, followed by daily blood tests. 

The staff work incredibly hard and are kind and polite to everyone, even difficult patients.  I thought that Tanya (I'm sorry that I cant remember her job title) was a very valuable member of the team, because she had a bit more time to discuss any concerns that I had, and find out information for me.  In my opinion this is an essential part of patient recovery.  It can be an emotional and traumatic experience to go to hospital, but the staff are  kind, efficient, and dedicated. I'm very grateful for the care I had, and would like to thank all staff at Ward 44. They were just brilliant.

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Responses

Response from Gillian Malone, Interim Head of Nursing, Emergency Care, NHS Fife 4 years ago
Gillian Malone
Interim Head of Nursing, Emergency Care,
NHS Fife
Submitted on 14/08/2019 at 15:33
Published on Care Opinion at 15:33


picture of Gillian Malone

Dear Minaturist

Thank you for taking the time to provide this very positive feedback. The team are very grateful to receive this and pleased you have found your care to be of such a high standard.

I am also pleased to learn that you found Tanya to be a real support in answering your queries during your stay in ward 44.

May I take this opportunity to wish you well in your recovery and thank you again for taking the time to feed back to us,

Kind Regards

Gillian

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