"Appalled at the way I was spoken to"

I called 111 from Chesterfield Derbyshire and an operator answered who was extremely rude. They had a very unfriendly way of speaking and sounded very abrupt and annoyed. At some point I couldn't understand what they had said so I asked them to repeat it again for me. This staff member raised their voice at me. I informed them they were shouting at me and asked them to speak to me in a normal tone. I asked for this staff members full name but they would give it me & instead told me they were based at Ashgate and told me if I was not happy  I was free to call back and hung up on me.

I was sure this staff member said "there enjoy that" when they put the phone down but it was muffled by a laugh. I was absolutely shocked by the lack of professionalism of this person. I ended up ringing 999 and was admitted to hospital for two weeks to received the treatment I needed and proper care. No further comments needed. I wont be using 111 again and will share my experience with family and friends. Service let down appalling by a member of staff in the contact centre.