"Left waiting over 9 hours due to a secretarial error"

I want to ARI yesterday for a small procedure. I was told to arrive for 7am, having fasted from 6pm the night before. I arrived at 6.45am and told I was second on the list for surgery that day.

At 9.30 the surgeon came to see me and told me all about the procedure. At 1.30 someone told me to get changed and I went to another waiting room. I was taken down for surgery at 4pm. This was a nearly 9 and a half hours waiting in the waiting room with out anything to eat, I am in my 70s.

I was second on the list but someone came to tell me I was now last on the list for the day. I asked why and it was because I get regular bladder infections and I was told one of the infections I had was E. Coli so after I had surgery they would have to sterilse the whole theatre. The nurse who explained this was superb. I was told the bug can stay in your body for a long time. I was told a red flag comes up against my name because of this so they they not have planned for this and told me to come in at mid day? The staff in the unit seems a bit embarrassed that this had happened. 

I had to wait all day with nothing to eat, I was offered a coffee at 11am and told I hadn't needed to fast from 6pm the night before. If I had been able to coming in later I would have been able to get a lift to hospital (I could not drive due to the anaesthetic) but I didn't want to ask anyone for a lift so early in the morning and had to get a taxi.

My complaint is not with the staff, they were exceptional.  I am unhappy with the secretarial error and I hope the hospital can learn from this.

Also I was given a huge white folder filled with information and this felt like such as waste, who needs and will read all of this information? is there a better way to do this? we used to have an appointment card that all appointments were written on, this was less wasteful.

Finally I was also given a green bag to put all my current medication in and was told I needed to do this or they would not do the procedure but I was never asked for this at the hospital, it never even came out of my bag.