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The crewman kept checking how I was

Posted By Nevis

"The crewman kept checking how I was"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Intensive Care Unit Victoria Hospital / Stroke

(as the patient),

I was working in my office and suddenly the room was moving and my left leg wouldn’t move -my colleagues phoned the ambulance which was with us in minutes and on the way to hospital the crewman kept checking how I was   aswell as asking me to say baby hippopotamus   , he kept me from being terrified as he was calm and we even had a laugh or two. I was taken to Queen Victoria Hospital Kirkcaldy Fife where a team of nurses looked after me   with a Doctor in charge whilst my wife and I decided to choose Thrombolosis treatment which was then administered   without delay. I was then transferred to HDU where I was closely monitored and looked after by Jillian and Siobhan who I can’t thank enough for their attention and professionalism.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 02/08/2019 at 14:19
Published on Care Opinion at 14:19

picture of Alan Martin

Dear Nevis,

Thank you very much for taking the time to share your feedback here on CareOpinion. I am sorry that you had the need to use our services and that of the wider NHS but I am very pleased to read about the staff involved, in particular the ambulance crew. It sounds like you have had an extremely frightening experience and I cannot imagine what it must have been like, but having worked on the front line I know that it is incredible the effects of being nice and encouraging a smile can have. Being treated as an individual with care and compassion is vitally important and it appears that this has happened on this occasion.

I do hope that you are on the road to a full recovery and I would like to wish you all the very best.

Kind Regards

Alan

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Response from Chris McKenna, Medical Director, NHS Fife Board, NHS Fife 4 years ago
Chris McKenna
Medical Director, NHS Fife Board,
NHS Fife

Submitted on 11/08/2019 at 10:07
Published on Care Opinion at 10:07

Dear Nevis

Thank you very much for this positive feedback. I am sure that this must have been a very frightening experience for you. I am glad to hear that our staff treated you with such care, compassion and professionalism.

I will ensure that your feedback is shared with the teams in A&E and HDU.

I hope that you are recovering well.

Kind Regards

Chris McKenna

Medical Director NHS Fife

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