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Appalling

Story from nhs.uk

"Appalling"

About: Southampton General Hospital / Accident and emergency

Ambulance brought 96 yr old mum who was left in AE majors corridor deteriorating on trolley with community acquired pneumonia for 3.5hrs. No treatment or nursing care food or drink given. No communication or care. Just ignored. Eventually put in bay when medic assessed her after 4.5hrs after arriving in AE with wrong diagnosis. Total time in AE 6hrs. Eventually was given intravenous antibiotics on AMU 8hrs after arriving in AE. Sent to care home after 5days by ambulance with no belongings and a needle still in her foot. .

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Responses

Response from Southampton General Hospital 4 years ago
Southampton General Hospital

Submitted on 01/08/2019 at 18:41
Published on nhs.uk at 19:07

I am very sorry to read about your mother's experience in our A&E department, out Patient Support Services can investigate this further for you. If you would like to contact them at patientsupportservices@uhs.nhs.uk or by telephone 023 8120 6325 and a member of the team will discuss the next steps with you.

Kind regards

Laura White, Patient Insight Manager

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