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"5* treatment at the AAU"

About: West Suffolk Hospital

I was referred to the AAU due to suspected pulmonary embolism. Obviously it was a worrying time and for someone who experiences anxiety I felt very apprehensive. However my fears were totally unfounded. The staff were absolutely fantastic. The gentleman who inserted my cannula (so sorry, I didnt get your name) was very competent and reassuring throughout the tests and blood samples he took. The nurse was calm and reassuring and really helped me to relax (that's quite a skill I must say). I was as the unit for 9 hours in total as I needed a lot of tests. Throughout the day I was well looked after despite the ward being very busy. The porters were cheerful and chatty and also made me relax despite the seriousness of my condition. Every member of the team worked incredibly hard and yet managed to smile and always took the time to check I was ok. I did say thank you when I left, however, thank you doesn't seem enough because the whole team contributed to saving my life. Thank you, thank you thank you!

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Responses

Response from West Suffolk Hospital 4 years ago
West Suffolk Hospital
Submitted on 09/08/2019 at 14:50
Published on nhs.uk at 15:06


Thank you so much for contacting us.

It does sound like you have had quite a frightening time.

We're so pleased to hear that you are now on the road to recovery and that the staff were able to ease your anxiety.

Hope you're now feeling better.

Thanks again.

The Patient Experience Team.

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