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A Helpful Nurse

Posted By Lollypop22

"A Helpful Nurse"

About: Tameside General Hospital / Accident and emergency

(as the patient),

I went into Tameside A&E department with severe chest pains, I was seen immediately by a nurse named Jamie. He did an ECG and explained to me he would need to conduct a blood test.....I have had therapy for the last 5 years as I have severe needle phobia and at 23 I have never had a blood test. Jamie was so kind and understanding I had faith in him and I finally had my blood test....he then later on saw me in the major department and brought me and my grandma a cup of tea as we were there till the early hours of the morning. 

This phobia has stopped me doing many things over the years and it might not sound like a big deal to everyone but it was to me.
I hope this kind young man gets the recognition he deserves for this and he is a credit to the NHS
MASSIVE THANK YOU ONCE AGAIN!
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Responses

Response from Alexia Charnley, Head of PALS, Complaints and Candour, PALS & Complaints Team, Tameside & Glossop Integrated Care NHSFT 4 years ago
Alexia Charnley
Head of PALS, Complaints and Candour, PALS & Complaints Team,
Tameside & Glossop Integrated Care NHSFT

Manager

Submitted on 26/07/2019 at 16:37
Published on Care Opinion at 16:37

Good Morning and thank you for taking the time to post this positive feedback regarding your experience in our Emergency Department.

It is lovely to hear that Jamie was understanding and you were treated with such care, it is also gratifying to hear that you have such praise for Jamie.

It is really great to read that this has been your experience of care and your comments will be shared with both Jamie and his manager.

We would really appreciate it if you could contact the PALS and Complaints Team on 0161 922 4466 or via email at palsandcomplaints@tgh.nhs.uk so that we can identify which staff members were involved in your care. This will then enable us to share your positive experience.

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