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food and service

Posted By Gian

"food and service"

About: Whipps Cross University Hospital / General medicine

(as a parent/guardian),

The staff that prepare the food, and meals, they have acted totally unprofessional, and unpolite, not engaging with the job they did, all meals come wrong orders when we ordered a dish they offer other, they didn't seem to care about allergies or intolerance we can have. if the HCA( amazing people) does not keep eyes on them could be a disaster, very bad work. they did many mistakes and shows not our names on the papers, just the bed's number, this is totally shaming we are not numbers, and we paid a lot of taxes for that? Whipps Cross Hospital - AAU.

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Responses

Response from Traci Hughes, Complaints Officer, Barts Health NHS Trust 4 years ago
Traci Hughes
Complaints Officer,
Barts Health NHS Trust

Submitted on 23/07/2019 at 16:15
Published on Care Opinion at 16:40

Dear Gian,

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us.

We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details – wxpals.bartshealth@nhs.net or telephone 0208 353 6438

We appreciate your feedback as it helps us improve services. We look forward to hearing from you.

Kind Regards

Traci Central Complaints Officer

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