After developing severe chest pain in early evening eventually decided to call NHS 24. Of course the situation was worrying and not at all pleasant but...from first connection to NHS 24 onwards, the experience was managed courteously and professionally to the highest of standards. Paramedics took me by ambulance to Crosshouse Hospital and, though I was naturally anxious, I had a feeling of being as safe as I could be with the paramedic team. The ambulance driver did later look in to 'see how I was'...which gave me a warm glow. In the A and E unit, every member of staff treated me with the utmost care, respect and competence despite being really very busy. My husband, who has mobility issues, later told me that he was treated with outstanding courtesy and friendly helpfulness at reception, in the corridor in looking for exit and, not least, in the combined assessment area where he found that he had left his mobile phone at home! (since he did not know where I was and was anxious to find me so that I would not fret about why he was not answering his phone, he forgot to return to the receptionist to say he had left his phone at home but would go immediately to foyer in main hospital entrance as , rightly, he expected me to go there when I was discharged. So apologies and thanks to receptionist in CAU).
I was kept in the A & E area until all checks had been carried out the following morning and kept fully informed as to what was happening and why at all times. As I have said, everyone who attended did so with respect, courtesy and professionalism to the highest standards. It has been 35 years since my last stay in hospital and , despite the demands obviously having grown exponentially in that time, the practice of care and attention to detail that I experienced is nothing short of outstanding.: a credit to the NHS in general and to Crosshouse Hospital in particular.
Thank you
"Overnight stay nothing short of outstanding"
About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital Accident & Emergency KA2 0BE Crosshouse Hospital / Cardiology Crosshouse Hospital Cardiology KA2 0BE Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital Combined Assessment Unit (CAU) KA2 0BE NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by ritaemily (as ),
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