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"Care in Accident and Emergency was very poor"

About: Princess Alexandra Hospital / Accident and emergency

Arrived in A&E about 6.30pm with drug overdose. Waited 2 hours for blood test. no advice given.Told to come back at 10pm for second blood test. Went home for an hour because of stress and tiredness. Came back before 10pm and was told off for leaving. Told blood test needed to be done at 10 precisely but they did not do it until about 10.45. Told to wait but no information why. Asked why at 11 pm and was told we would see doctor in 50 minutes. Instead we then waited at least 2 and half hours to see doctorfor 5 odd minutes consultation. Doctor was nice and asked if we wanted to see psych team who would have to be phoned and we said we were too tired to wait any longer. Given a phone number to ring. When we rang it next day a voice mail said it was busy with other people and then cut us off. Total time waiting over 6 hours.for minimum help. Nurses were unhelpful and dismissive although we were very polite.

Doctor said if suicidal feelings go to A&E. Why would we do that after such poor care? You really need to take mental health more seriously.

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Responses

Response from Princess Alexandra Hospital 4 years ago
Princess Alexandra Hospital
Submitted on 30/08/2019 at 15:35
Published on nhs.uk at 16:07


Dear Anonymous,

I am sorry you had a difficult experience.

Clearly this is not the kind of service I would expect to receive were I to be in your position and so I am sorry you had to go through this. We need to do better and so would welcome an opportunity to speak to you about what happened to we can avoid a recurrence. While I can see that you may wish to decline, the team here would value the opportunity and so I wonder if you would get in touch on 01279 82 72 11 or by emailing paht.pals@nhs.net.

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