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"Ward staff rude and unprofessional!"

About: Northern General Hospital / General surgery

Staff were rude and made inappropriate/unprofessional comments on more than one occasion. When brought to one nurses attention that her comments were offensive and inappropriate she stated that she was just joking. Unfortunately the joke was far from funny, especially to the anxious patient who had just suffered an extremely traumatic incident. Staff did not engage well with the patient and did not keep him up-to-date with the plan of care and they also spoke to family like they were stupid. As a nurse myself I find it disgusting and worrying that there are people like this in the profession. They should be ashamed of themselves and really need to re-evaluate the way they treat their patients and concerned relatives.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 4 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 01/08/2019 at 12:05
Published on Care Opinion at 12:05


I am so sorry that you have had to make these comments but thank you for making us aware of your experiences.

The attitudes you have described are not those which we expect from our nursing staff and will be fed back to senior management for their investigation and action.

If you wish to provide more details and for the Trust to respond to you formally please could you contact our Patient Services Team on telephone number 0114 271 2400 or by emailing them at pst@sth.nhs.uk

Kind regards

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