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"Thank you to all the team at A&E"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Radiology

(as a service user),

I would like to say an enormous thank you to all the staff we met during our A&E visit yesterday.  I dropped a heavy pack of floorboards on my son's fingers and each and every staff member we encountered could not have been kinder or more caring.

Thankfully I've only had to visit A&E 3 times during the span of my children's lifetimes (nearly 9 years) but, each and every time, we have received the same outstanding standard of care. I'm embarrassed that it's only now that I'm writing this feedback.  The staff do a tremendous job, frequently in a very high pressure environment but they always interact in a caring and dignified manner.  How lucky we are to have such a wonderful A&E department in the Borders.  Too often you read of long waiting times and we are very grateful that we have never had that experience.  Thank you to all the team at A&E; you are marvellous and very much appreciated.  

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 4 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders
Submitted on 26/07/2019 at 14:23
Published on Care Opinion on 29/07/2019 at 08:55


Dear FT

I am sorry to hear about your son's accident that required him to visit our Emergency Department (ED). It is great to hear that you found our staff to be kind and caring on not just this visit, but also on your 3 visits to the department with your son.

As you say, ED is a high pressured environment and our staff appreciate patients and their relatives taking the time to share the feedback of their experience, whether positive or negative, and I am delighted to read that you found our staff "do a tremendous job".

Thank you for taking the time to share your story on Care Opinion, which I will ensure is shared with the staff in ED.

I hope your son has recovered from his accident and doesn't need to visit us again soon!

Karen

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