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"Impossible to get an appointment"

About: Vale Medical Centre

I've been with the surgery for almost a year but I have never been able to get an appointment. The vast majority of appointments can only be booked on the day but every single time I've attempted to call first thing in the morning the appointments have all gone by the time they answer my call. You can't book appointments in advance (there are a few released through the online system but usually it says no appointments available). This system meant I missed two of my routine antenatal appointments - which the hospital paid the surgery to carry out - which is simply unacceptable. I am now battling to be seen on time for my post-natal check up and from the information provided by reception staff it sounds like child immunisations are carried out to a slower schedule than advised by the NHS. It's a real shame as the staff are lovely, but the appointment system has effectively left me without GP care and I'll be looking to switch. One simple suggestion to help manage demand for appointments would be to offer phone consultations - many other surgeries do this so I'm not sure why it's not available here.

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Responses

Response from Vale Medical Centre 4 years ago
Vale Medical Centre
Submitted on 07/11/2019 at 11:39
Published on nhs.uk on 14/11/2019 at 13:25


Dear Patient.

I am sorry to read your disappointment regarding our appointment availability.

We provide over 1000 appointments a week and the majority are available to book from 8 am each day, so I am surprised you have not been able to find a convenient slot. We offer late appointments 3 days a week up to 7.30 pm and these are also often available at quite short notice. I was interested to read you would have liked phone consultations with a doctor, and I am pleased to say this is something we are introducing for patient convenience. I hope you will see an improvement in our meeting your expectations!

Regards

Nick Barnes

Practice Manager

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