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Care Opinion

Queens 2 Ward ignored her requests for food and water

Posted By alanrrrr

"Queens 2 Ward ignored her requests for food and water"

About: Croydon University Hospital

(as a relative),

My 70 year old mother was sent to Queens 2 Ward at 7pm following surgery.   She hadn't eaten since 5. 30am (doctor's orders) and was very hungry and dehydrated.   The nurses on duty completely ignored her requests for food and water.   I had to drive an hour to the hospital, the shop was closed so I had to explore the nearby area and eventually found a Tesco Metro where I could buy her some food and water.   Absolutely disgusting treatment.   If I hadn't gone there myself she wouldn't have had anything to eat or drink until the following day.   I will be making a formal complaint to the hospital.

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust

Submitted on 17/07/2019 at 09:04
Published on Care Opinion at 09:04

I am very sorry that your mother has had a poor experience. Please contact the Patient Advice and Liaison Service ( PALS) so that this can be investigated further.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email: ch-tr.pals@nhs.net. The office is open Monday-Friday from 9.30am to 4:00pm

Kind regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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