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Care Opinion

Broken hip

Posted By emit

"Broken hip"

About: Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

Elderly mother in law suffers fall at home and in lots of pain. Called Ambulance for assistance. Advised of a waiting time of 3 hours Ambulance arrived 7 hours later. She was admitted to RCH Treliske and told she has a broken hip and is advised she will have to undergo surgery. She has been pretty much nil by mouth for 48 hours as part of her preparation for surgery but cancelled twice because of emergencies.

Is a broken hip not an emergency?

NHS website advises a broken hip is best fixed within 36 hours. So after 7 hours lying on the floor at home waiting for Ambulance and 40 hours in a hospital bed she still waits. We all know the pressures the NHS is under but I do find her situation quite alarming
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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 24/07/2019 at 09:37
Published on Care Opinion at 09:37

picture of Jess Saunders

Dear emit,

Thank you for taking the time to share your story with us. I was sorry to read about your Mother-in-laws experience of initially waiting for the ambulance to come and then again waiting for surgery which was unfortunately cancelled twice due to other emergency cases coming in.

I am responding to you as a member of the Patient and Family Experience Team, but I would like to share your story with the appropriate department so that they can reflect on your Mother-in-laws experience and make improvements where possible. If you could let me know which departments your Mother-in-law visited by replying to this message, that would be great. If you do not feel comfortable replying on here, please email us: rch-tr.PPI@nhs.net.

I hope that your Mother-in-law is now recovering well.

Best wishes,

Jess

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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 4 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 02/01/2020 at 13:11
Published on Care Opinion at 13:11

Dear Emit,

Thank you for taking the time to share your feedback and I'm sorry to hear about the experience you have had.

The detail you have provided here has been anonymised so I am unable to locate the details of your call and I cannot directly comment on the event.

However, we would welcome the opportunity to look into the care provided to your brother-in-law; if you would like us to do this may I ask you to contact our Patient Experience Team on 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Kind regards,

Sharifa

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Update posted by emit (a relative)

Thank you for you recent response.


Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation

The care offered by your ambulance crew was as usual good. The 7 hour waiting time was the issue

———————————————————————————————————

She was put on a trauma ward prior to and after her hip operation at Rch Treliske moving finally to West Cornwall Penzance.

My mother in law never came out of hospital. She was 91 years old and had a few age complaints but was ticking along o.k. The eventual hip operation was a success and she was ok for a short time. She developed hospitalised pneumonia slowly deteriorated and after discussions with her family, doctors and consultants she decided to receive end of life care. Her passing was enduring and difficult, but now she rests in peace.

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 4 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 06/01/2020 at 14:15
Published on Care Opinion at 14:15

Dear Emit,

I'm glad to hear our crews delivered the right care, but I appreciate you have concerns about the wait time for an ambulance in this instance. Our Patient Experience team will be able to look into this further if you are able to give them a call.

I am sorry to hear of your mother in law's passing, and I am sending you and your family my deepest sympathies.

Many thanks,

Sharifa

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